1. Information We Collect
We collect different types of information depending on how you interact with our website and services.1.1. Information You Provide to Us
When you make a booking, contact us, or sign up for our newsletter, you may provide us with the following information:
Personal Details: Name, email address, phone number, and any additional details provided during reservations.
Payment Information: Billing details if you make online payments (processed securely through third-party payment providers).
Messages and Inquiries: Any communication sent via our contact forms, emails, or direct interactions with our staff.
1.2. Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages viewed, time spent on our site, and how you interact with our website.
Cookies and Tracking Technologies: We use cookies to improve your experience. (For more details, see our Cookie Policy).
1.3. Information from Third Parties
We may receive additional information from:
Social media platforms when you engage with our pages.
Third-party booking platforms if you reserve a lane through an external service.
2. How We Use Your Information
We use your information to provide and improve our services, including but not limited to:
Processing bookings and reservations.
Sending confirmation emails, receipts, and important updates.
Responding to inquiries and customer service requests.
Sending promotional emails and special offers (you can opt out at any time).
Enhancing website functionality and user experience.
Preventing fraud, security threats, and unauthorized access.
3. How We Share Your Information
We do not sell, rent, or trade your personal data. However, we may share your information in the following cases:
3.1. Service Providers
We may share data with trusted third-party vendors who assist with:
Payment processing
Email communications
Website analytics and security
These third parties are obligated to keep your data confidential and use it only for the intended purpose.
3.2. Legal Compliance and Protection
We may disclose your information if required by law or if necessary to:
Comply with legal obligations.
Protect the rights, property, or safety of our customers and business.
Prevent fraudulent or malicious activities.
3.3. Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity. You will be notified of any such changes.
4. How We Protect Your Data
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
Secure server hosting with encryption protocols.
Limited access to personal data (only authorized personnel).
Regular monitoring for potential vulnerabilities.
Despite these efforts, no online system can guarantee 100% security. Always use caution when sharing personal details online.
5. Your Data Rights
Depending on your location, you may have the following rights regarding your personal data:
Access & Correction: Request a copy of your personal data and correct any inaccuracies.
Deletion: Ask us to delete your personal data, subject to legal requirements.
Opt-Out of Marketing: Unsubscribe from promotional emails at any time.
Restrict Processing: Request limited use of your data under specific conditions.
To exercise your rights, please contact us
6. Data Retention
We keep your personal data only as long as necessary for the purposes outlined in this policy, including:
Maintaining booking records for customer service.
Complying with legal and financial obligations.
Improving our services over time.
When no longer needed, we securely delete or anonymize your data.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience. Cookies help us:
Recognize returning visitors.
Improve website performance.
Deliver relevant ads and promotions.
For more details, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy policies or content of third-party sites. Please review their terms before providing any personal data.
9. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically. The last updated date will indicate the most recent changes.